Shop terms and conditions

1.Introductory provisions

1.1 These terms set out, in line with section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), the rights and duties of the seller and the buyer under a purchase contract made through the shop (the “purchase contract”).

1.2 The buyer can be a consumer (a person who buys outside their business or profession) or a business customer (a person or company who buys for their business, for example with a company ID or VAT ID). Clauses that apply only to consumers or only to business customers say so.

1.3 Terms agreed individually in the purchase contract take priority over these terms.

1.4 The purchase contract and these terms are in English. A Czech version of these terms is available on request.

1.5 We may change these terms. Each order is governed by the version in effect when the order was placed.

2.Making the purchase contract

2.1 The goods shown in the shop are not a binding offer by the seller. Section 1732(2) of the Civil Code does not apply.

2.2 All prices are in euros (EUR) and include 21% Czech VAT. The shop shows the delivery costs before you pay. Prices are valid for as long as they are shown in the shop.

2.3 You do not need an account to buy. To order, you add goods to the cart and fill in the checkout form with your contact details, delivery address, and, if you want, your billing address, company name, company ID or VAT ID. For custom products, you also upload your design, logo or text. Before you pay, you can check and correct everything you entered.

2.4 You place the order by clicking the payment button (“Pay” with the amount) and completing the payment. The order is an offer with a duty to pay.

2.5 The purchase contract is made when your payment is completed and we send you an order confirmation by email. If we cannot accept the order, for example because the goods are no longer available or the price shown was clearly a mistake, we tell you without undue delay and refund the full amount.

2.6 Discount codes are entered on the payment page. Unless stated otherwise, discount codes cannot be combined and cannot be exchanged for cash.

2.7 You agree to the use of remote means of communication (the internet and email) to make the purchase contract. You pay your own internet and phone costs.

3.Price and payment

3.1 You pay online when you place the order, by payment card (for example Visa, Mastercard, Maestro or American Express) or with a digital wallet or other method shown on the payment page (for example Apple Pay, Google Pay or PayPal). All payments are processed by our payment provider Stripe. We do not accept cash on delivery, bank transfers or cash.

3.2 The full price, including delivery, is due when you place the order. We process the order only after the payment is confirmed. We never see your full card number.

3.3 The seller is a VAT payer. Business customers registered for VAT in another EU country can ask us before ordering to invoice the order under the reverse charge rules, without Czech VAT. Please write to info@swopi.co.

3.4 For deliveries outside the European Union, import duties, taxes and customs fees of the destination country are not included in the price and are paid by the buyer.

3.5 We issue a tax invoice electronically (through our invoicing service Fakturoid) after payment and send it to your email address. You agree to receive invoices electronically.

4.Custom products and the proof

4.1 Custom products are goods made to your specification, for example cards printed or engraved with your design, logo, name or personal QR code.

4.2 After you pay, we email you a digital proof of your design. We start production only after you approve the proof by email. Please check the spelling, contact details, colours and layout carefully. We are not responsible for errors that were visible in the proof you approved. Colours on a screen can differ slightly from print, and natural materials such as wood can vary in colour and grain.

4.3 Until you approve the proof, you can cancel the order for a custom product by email to info@swopi.co and we will refund the full amount. If you do not reply to the proof within 60 days, even after a reminder, we may cancel the order and refund the full amount.

4.4 You confirm that you have the right to use the designs, logos and texts you send us. We may refuse a design that is illegal or breaks the rights of others, and refund the full amount.

4.5 Production takes about 3 weeks after you approve the proof. This is an estimate, not a guaranteed date. Delivery time is added to it.

5.Delivery

5.1 We deliver to the countries listed at checkout. Delivery is free for orders with goods worth EUR 35 or more. Otherwise delivery costs EUR 6 within Europe and EUR 9 to the rest of the world. The exact cost is shown before you pay.

5.2 We send standard goods without undue delay after payment, and custom products after production. Unless we agree otherwise, we deliver no later than 30 days after the purchase contract is made (for custom products, after you approve the proof). When the parcel ships, we send you the tracking number.

5.3 When the parcel arrives, check that the packaging is not damaged and report any damage to the carrier at once. If the packaging shows that someone opened the parcel, you do not have to accept it.

5.4 If the goods must be delivered again, or in a different way, for a reason on your side (for example a wrong address or a parcel not picked up), you pay the extra delivery costs.

5.5 For consumers, the risk of damage to the goods passes to you when you or a person you name receive the goods. For business customers, it passes when we hand the goods to the carrier.

5.6 You become the owner of the goods when you have paid the full price.

6.Right of withdrawal for consumers

6.1 If you are a consumer, you can withdraw from the purchase contract within 14 days of receiving the goods without giving a reason (section 1829(1) of the Civil Code). If the order is delivered in several parts, the period runs from receipt of the last part.

6.2 Under section 1837(d) of the Civil Code, you cannot withdraw from the purchase contract for custom products made to your specification once you have approved the proof. Before approval, you can cancel under clause 4.3.

6.3 To withdraw, send us a clear statement by email to info@swopi.co or by post to our address before the 14 day period ends. You can use the model form at the end of these terms, but you do not have to. We confirm receipt by email.

6.4 Send the goods back to Lidická 700/19, Veveří, 602 00 Brno, Czech Republic, within 14 days of withdrawing. You pay the costs of returning the goods.

6.5 We refund all money you paid, including the cost of standard delivery, within 14 days of receiving your withdrawal, using the same payment method you used, unless you agree to another way at no cost to you. We may wait with the refund until we receive the goods back or you show that you have sent them.

6.6 You are responsible for any loss in value of the goods caused by handling them in a way other than needed to check their nature, qualities and function. We may set off this loss against the refund.

6.7 If you received a gift with the goods, the gift contract ends when you withdraw, and you must return the gift together with the goods.

6.8 Business customers have no legal right of withdrawal.

7.Rights from defective goods

7.1 Rights from defective goods are governed by the Civil Code (in particular sections 1914 to 1925, 2099 to 2117 and 2158 to 2174b) and by Act No. 634/1992 Coll., on consumer protection.

7.2 We are responsible for the goods being free of defects when you receive them. In particular, the goods must have the agreed qualities and the qualities usual for goods of this kind, be fit for the purpose we state or for which such goods are usually used, come in the agreed amount and with the instructions needed, and meet the requirements of the law.

7.3 Consumers. You can claim a defect that appears within 24 months of receiving the goods. If a defect appears within one year of receipt, it is presumed that the goods were already defective when you received them, unless the nature of the goods or the defect shows otherwise.

7.4 The following are not defects: normal wear, damage caused by misuse or by bending, breaking or scratching the goods after delivery, natural differences in materials such as wood, and a phone that cannot read NFC (for example because NFC is turned off, not supported, or blocked by a phone case). Most Swopi products also have a QR code that works on any phone with a camera.

7.5 If the goods are defective, you can ask for repair or replacement. If that is not possible, or if we do not do it in a reasonable time or without major difficulty for you, you can ask for a reasonable discount or withdraw from the purchase contract.

7.6 Business customers. You must check the goods on receipt and tell us about defects without undue delay. You can claim a defect that appears within 12 months of receipt. We will repair or replace the goods, or refund the price.

7.7 How to make a claim. Send an email to info@swopi.co with your order number, a description of the defect and, if possible, photos. We confirm receipt and tell you whether and how to send the goods to us. We decide on the claim and handle it (including repair or replacement) without undue delay, and no later than 30 days after you make the claim, unless we agree a longer period with you. We send you a written confirmation of the claim and of how it was handled by email. If the claim is justified, we pay your reasonable costs of sending the goods.

8.The Swopi app and your profile

8.1 An NFC card or other device holds only a link. What it opens is your Swopi card, which you manage in the Swopi app or dashboard. The app and dashboard are covered by our Terms of service.

8.2 The goods work with the free Swopi plan. Paid features of the app are sold separately and are not part of the purchase contract.

9.Other rights and duties

9.1 The seller is not bound by any code of conduct within the meaning of section 1826(1)(e) of the Civil Code.

9.2 We handle complaints by email at info@swopi.co and send our answer to your email address.

9.3 Out of court disputes. If you are a consumer and we cannot solve a dispute together, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, company ID 000 20 869, www.coi.cz), which handles out of court settlement of consumer disputes arising from purchase contracts. Consumers in other EU countries can also get help from the European Consumer Centre in their country. In the Czech Republic, this is the European Consumer Centre Czech Republic (www.evropskyspotrebitel.cz).

9.4 The seller sells goods under a trade licence. The relevant trade licensing office supervises the trade licence. The Czech Trade Inspection Authority supervises compliance with consumer protection law. The Office for Personal Data Protection supervises the protection of personal data.

9.5 Business customers. For business customers, our total liability under a purchase contract is limited to the price of the order, and we are not liable for indirect loss or lost profit. This does not apply to harm caused on purpose or by gross negligence, or to other liability that cannot be limited by law. Sections 1799 and 1800 of the Civil Code do not apply to contracts with business customers, and business customers take on the risk of a change in circumstances under section 1765(2) of the Civil Code.

10.Personal data

10.1 We process the buyer's personal data as described in our privacy policy.

11.Final provisions

11.1 The purchase contract is governed by Czech law. If you are a consumer, this choice of law does not take away the protection given to you by the mandatory laws of the country where you live (Article 6(2) of Regulation (EC) No 593/2008, Rome I).

11.2 Disputes with business customers are decided by the Czech courts that have jurisdiction for our registered office in Brno.

11.3 If any part of these terms is invalid, the rest stays valid, and the invalid part is replaced by a valid rule that is as close as possible to its purpose.

11.4 We store the purchase contract electronically. It is not accessible to third parties. You receive the order confirmation and the invoice by email, and you can save or print these terms from this page.

11.5 Contact details of the seller:

• Swopi s.r.o., Lidická 700/19, Veveří, 602 00 Brno, Czech Republic
• Email: info@swopi.co
• Phone: +420 774 915 861
• Website: swopi.co

11.6 These terms apply to orders placed from 28 September 2026. Earlier orders are governed by the terms that applied when they were placed.

12.Model withdrawal form

Fill in this form and send it back only if you are a consumer and want to withdraw from the purchase contract.

• To: Swopi s.r.o., Lidická 700/19, Veveří, 602 00 Brno, Czech Republic, info@swopi.co
• I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods:
• Order number:
• Ordered on (*) / received on (*):
• Name of the consumer(s):
• Address of the consumer(s):
• Signature of the consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.